As airports evolve into smart, interconnected ecosystems, IT leaders must build future-ready infrastructure that enables Internet of Things (IoT) and operational technology (OT) while ensuring long-term sustainability and scalability. How can airports design and implement intelligent, high-capacity networks that support emerging technologies, enhance operational efficiency, and improve the passenger experience — all while reducing environmental impact? It’s a question you might be asking yourself right now about your own airport.
There’s a lot to learn from what’s happening in the New York metropolitan region, where more than 145 million travelers went through John F. Kennedy International (JFK), LaGuardia (LGA), Newark Liberty International (EWR), and New York Stewart International (SWF) airports in 2024.
As of 2025, JFK and New Jersey’s international airports, including Newark Liberty, are implementing significant technological advancements to enhance operations and passenger experiences. These projects are a good study in the challenges that arise and how airports leaders can address them.
First up: JFK International Air Terminal, operator of Terminal 4, is enhancing its data analytics capabilities, which brings up challenges related to data integration and management. Addressing fragmented data silos and integrating diverse data sources requires careful planning to ensure seamless operation and data accuracy — which, in turn, requires infrastructure that can accommodate it.
For example, the state of the Main Distribution Frame (MDF) and Intermediate Distribution Frame (IDF) rooms heavily influences how an airport’s critical systems perform. Over time, these essential spaces can become cluttered, overcrowded, and outdated, risking disruptions to the network’s reliability and security. To optimize and secure the airport’s infrastructure and prepare it for tomorrow’s aviation technologies, you must rehabilitate and modernize MDF/IDF spaces. This includes thoroughly evaluating the setup to identify problem areas, customized strategies for replacing outdated components, comprehensive documentation, optimized cable management, ongoing monitoring, and annual audits.
The Terminal One project at JFK aims to build sustainable energy infrastructure, including the largest airport solar array in the U.S. Implementing these sustainable practices and energy-efficient technologies presents challenges in balancing environmental objectives with operational demands.
Future-ready structured cabling and fiber solutions are key to this (and every other) airport project. Structured cabling is the backbone of critical systems like check-in, security, baggage handling, and flight displays. Without reliable structured cabling, airports risk operational disruption, inability to integrate advanced airport technologies, high energy consumption, increased waste, complex maintenance and noncompliance with aviation regulations and standards. It’s important to design and install cabling with features that mitigate those risks, such as:
It’s also important to implement smart airport IoT and OT solutions. IoT sensors, AI and automation technologies monitor passenger flow, enhance the boarding experience and manage facilities like HVAC for optimized resource utilization, passenger comfort and energy efficiency. Multisolution, vendor-agnostic dashboards make for efficient sensor monitoring and full visibility of critical systems and applications.
This is also where managed IT and facility monitoring can make all the difference. A managed-services provider with airport expertise can perform round-the-clock remote and on-site IT support, monitoring, system updates and issue resolution to ensure seamless operations for airport tenants and critical facilities. Real-time monitoring of HVAC, lighting, security and energy systems with third-party vendor management will optimize resources, reduce cost and ensure service availability.
Elsewhere at JFK, the Transportation Security Administration is trying out new walk-through scanners and changes to the liquids policy to make passenger processing more efficient. It takes meticulous planning to integrate these advanced security technologies into existing frameworks so that everything operates seamlessly and accurately.
Proper wireless infrastructure plays a big role in this kind of project. Integrated wireless networks support smart kiosks, digital signage and IoT solutions to optimize passenger flow, staff productivity and secure communication for critical systems. DAS and 5G networks provide high-speed connectivity across terminals, gates and runways, enabling mobile check-ins, real-time updates and automated baggage tracking.
And don’t forget about creating intelligent, high-performance control rooms for real-time monitoring of air traffic, security and passenger flows. Implementing robust, intelligent control room solutions streamlines operations and ensures rapid response.
As that list of projects indicates, in the process of making improvements, airports must address cybersecurity concerns, avoid downtime, manage bandwidth, and figure out how best to incorporate older systems with modern technologies. It’s a big job — one that becomes much easier by working with an IT services provider with deep expertise in designing IT systems for modern airports. Understanding the complexities of airport management is essential to providing comprehensive solutions that address every aspect of terminal operations.
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Black Box is the connect-anything, optimize-everything global solutions integrator that powers the world’s most innovative airports. With over 40 years of expertise, we deliver end-to-end services — from network architecture, data center builds, and cybersecurity to critical operations support and passenger-facing technologies. Our human-centered approach helps airport operators transform complex technology into operational excellence, enabling them to create smarter, more secure, and future-ready travel ecosystems.
Blog previously seen on Metropolitan Airport News at https://metroairportnews.com/right-tech-infrastructure-makes-airports-smarter-ready-future/
Janna K. Valencia
Janna Valencia is a results-driven IT executive with over two decades of experience transforming enterprise technology strategies for Fortune 500 clients across financial, retail, consumer goods, transportation, and public sector markets. As Vice President and Vertical Head of Consumer & Public at Black Box, Janna leads sales growth and go-to-market execution for key verticals, including Intelligent Airports and large-scale retail and CPG deployments. Her leadership is defined by a commitment to innovation, a deep understanding of infrastructure and digital transformation, and a passion for building high-performing, cross-functional teams. Before joining Black Box, Janna served in several senior leadership roles, including Vice President and Senior Partner at Kyndryl, where she was the sales leader and oversaw managed infrastructure services for a Fortune 100 enterprise with global operations. At IBM, she led multi-billion-dollar client portfolios as Vice President of Sales for the Distribution Sector, selling and delivering complex IT modernization initiatives across retail, travel, and consumer brands for existing and new logo clients. Her tenure included direct leadership of teams exceeding 1,000 professionals and P&L responsibility for over $335M in annual revenue. Janna’s expertise spans cloud, cybersecurity, data center managed services, and AI integration, and she continues to advise on these topics as a subject matter expert with GLG and other consulting firms. Known as a change agent with an entrepreneurial mindset, she is highly respected by peers, clients, and partners for her ability to turn strategic vision into measurable outcomes. She holds a degree from the University of Wisconsin and is PMP certified by the Project Management Institute.
